This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. How do I edit how my contact preferences for different types of notifications? Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. How do I manage my saved credit and debit cards? TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. See how our technology and expertise can have you thriving from day one. How do I view messages and/or responses from my provider? Where can I fill out medical forms before my appointment? Find contact information and answers to frequently asked questions here. The Practice Entities have no control over the security or privacy practices of these external websites. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Accomplish meaningful clinical work on the go from your mobile device. Collect more of what youre owed faster with services that support billing efficiency. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Current technology that balances capability with delight. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. We only get paid when you do, so you know your success is our top priority. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Maximize your revenue by collecting more of what youre owed, faster. Here are answers to some frequently asked questions to help you get started. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Please notify us immediately if you believe the security of your Portal account may have been compromised. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. The patient portal now exists in Spanish. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. Please try again in a few moments. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. We may charge a reasonable, cost-based fee. . We will not retaliate against you for filing a complaint. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). For urgent matters, call 911. What if I dont remember my Patient Portal email? We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You will be notified if your Patient Portal service is discontinued. Follow the prompts and schedule your appointment. To log into athenaPatient, use the email and password for your Patient Portal account. Patient Portal is a communication service offered as a convenience to our patients. . If youve set up text messaging as your security option, the following message will appear: 2. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. Freely exchange data and have it curated for direct integration into your workflows. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. It looks like you are using an outdated version of your internet browser. athenahealth is unable to respond to general support inquiries sent to this email address. What do I need to access the Patient Portal? PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Thank you for downloading athenaPatient! We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. If you need to speak with the office sooner, please call the office directly. athenahealth reserves the right to make periodic updates and revisions to this Policy. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Get the visibility and support you need to grow. Once there, you will see an option labeled Linked Portal Accounts. Why doesn't anything happen when I click on a medical form? trouble logging in, password assistance, access to family members information etc.) How do I register for the Patient Portal? This information may include: your. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. for more information about an FDA recall. Select the message type from the dropdown options based on the topic of your question. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. trouble logging in, password assistance, access to family members information etc.) You can find the feedback form under the Profile screen. To do so: Adobe Acrobat is required to view and print forms on the portal. How does the athenaPatient app relate to the Patient Portal? We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. athenahealth reserves the right to make periodic updates and revisions to this Policy. Join us in creating healthier futures for us all. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. A link to reset your Patient Portal password has been sent to. When an appointment is available for check in, you will see a button next to it labeled. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Reduce the amount of time and effort required to manage your patient population with our robust patient engagement product. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. We reserve the right in the future to charge a fee for the use of Patient Portal. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. This website and Patient Portal contain links to websites operated by other parties. Patient Portal is a communication service offered as a convenience to our patients. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. The Portal does not respond to web browsers' Do Not Track signals. We can share health information about you with organ procurement organizations. Answers to FAQ about our products and pricing. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Follow the prompts and check in to your appointment. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. If you tell us we can, you may change your mind at any time. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? This information may include: your. You will need to wait until it is closer to the time of your appointment to check in. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. How do we typically use or share your health information? How do I ask a question about my account balance? Explore our global offices or find the one closest to you. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. The Patient Portal is an online service that provides patients secure access to their health information. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Please click OK to continue your session. Please do not expect a response on weekends or holidays. . We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. You have the ability to accept or decline cookies. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. We will provide a copy or a summary of your health information, usually within 30 days of your request. Below you will find answers to commonly asked questions concerning the website. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. We will say "yes" unless a law requires us to share that information. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. You need to select the Accounts icon in the lower right navigation bar. Click the desired message in your inbox to read the message. We reserve the right in the future to charge a fee for the use of Patient Portal. Just find your QuickPay Code on your billing statement and you're ready to go. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Please click OK to continue your session. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. We will make sure the person has this authority and can act for you before we take any action. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. It is at your provider's discretion to make test results available. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? You understand that Patient Portal provides you with online access to some clinical information about you. We can use your health information and share it with other professionals who are treating you. Indicate your contact preferences for different types of notifications. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. Select the patient statement you would like to view. You can complain if you feel we have violated your rights by contacting us using the information on page 1. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. I'm . Why can't I delete my sent and archived messages? You cannot permanently delete sent or archived messages. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. The production team will review submissions but will not be contacting patients to follow up at this time. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. usually in ways that contribute to the public good, such as public health and research. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. If you don't agree, don't use the Patient Portal. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Get expert help improving clinical and administrative workflows and your organizations overall performance. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). What do I do? Example: A doctor treating you for an injury asks another doctor about your overall health condition. What is the feedback form, and how do I use it? What do I need to access the Patient Portal? While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information.