7.3 Additional Policies. Checked for accuracy by our qualified fact-checkers and verifiers. And I had to chase for my tickets. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. After multiple emails to Viagogo, Kent has been refunded $280. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. She was told that up to 200 people had also been turned away due to fake tickets. When our tickets were not provided they refused to provide a refund . Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. At no time do We provide the Buyer's payment information to the Seller. Infogram. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. ! Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. Invalid tickets are defined as anything where buyers are refused entry. This website is using a security service to protect itself from online attacks. This could be a tough call for many internet shoppers. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. To request a refund: From the actions menu, select the 'Request Refund' option. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. To register, You must provide your real name, address, phone number, and email address. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. A new screen will display that allows you to begin your refund request. Try to get in touch with the reseller for a refund. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. Your rating will help us improve the website. 3.3 Laws and Regulations. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. These tickets are listed in TWD [Taiwanese dollars]. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. 7.2 Copyright. We may also first deduct any amount you owe us from any amount we owe you. ! Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia To share your thoughts or ask a question, visit the CHOICE Community forum. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Unfortunately, postmarked entries after June 5 will not be accepted. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Provide lots of information and make a claim for a refund. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. Here are our four CHOICE tips for safe ticket buying. Viagogo will never pay you after you sold your tickets and you can never get back your money. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. -Discover the hottest events in your area. Provide documentary evidence with your request to support your claim. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. 2.3 Username and Password. FanFair Alliance - Ever get the feeling you've been cheated? You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. Stay informed. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. This does not prevent us from varying these terms without reference to them. 6.4 Release. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees.