Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. If you are still not able to add your account, please reach out to your admin. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Not receiving Microsoft Authenticator notifications on new phone Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. The notification you get that verifies your identity is also displayed on any other running app. Q: How are my passwords protected by the Authenticator app? I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Open the app, go toapps top-level menu, and then select Send feedback. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Microsoft Authenticator will display a message if you need to do this. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. Oct 06 2018 If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. If you change your mind, you will need to go to Settings and manually enable the permission. Enterprises can only enable passwords autofill for all or none of their employees at this time. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. There is no other method that I can possibly proceed with. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Post your questionto theMicrosoft Authenticator app forumto get help from the community. This data allows our engineers to improve the app in ways that are important to you. This permission is only used when you report a technical problem through the app settings. For other accounts, youll see a six or eight digit number in theAccountspage of the app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). For your work or school account, your organization decides whether or not to allow one-click notifications. Spice up your small talk with the latest tech news, products and reviews. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Authenticator moved to new phone but the notification gets to the old phone More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Once i did that, I now get the notifications again. Setting up SMSto receive verification codes. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Phone number is also correct. View network connections. This can be done a lot better! However, I now get three notification sounds after approving the request. You need to accept the notice of this data collection when you use the app for the first time. I have make sure that the battery optimization and all sort of notification permissions are allowed. Microsoft Authenticator App doesnt send notificaiton or code on Use biometric hardware. You can turn App Lock on or off on the Authenticator Settings page. Q: Why am I getting notifications about my account activity? Issues with Microsoft Authenticator not popping up Approval message Make sure the device is registered. Thanks. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. If you have already registered, you'll be prompted for two-factor verification. Control vibration. Find out more about the Microsoft MVP Award Program. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. Dec 14 2021 After that, starting Company Portal application again, Authenticator started to work as expected. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . This is causing issues when users need to re set up the account in the Authenticator app. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. If possible, you could check this Tap the Contoso account tile. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. What Is a PEM File and How Do You Use It? This permission is required for sending notifications to verify your identity. Dont allow: If you select this option, youll be blocked from accessing the resource. after changing that the notifications are prompt on my android. - edited Your administrator might ask for this Incident ID if they request customer support. To open the app, you must enter your username and password. Q: Why does the app request so many permissions? Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. 1. Q: How do I remove an account from the app? A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. How do I make sure notifications don't continue to go to my old device? Please ensure push notifications are enabled in Settings and your network connection is stable.. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Set up the Microsoft Authenticator app as your verification method Apple popularized many sync and messaging technologies for smartphones, particularly through its iMessage service for texting and iCloud service for photos, documents, contacts and calendars. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. I have not uninstalled the app from the old phone because I wanted to test it first. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - To learn more on how to allow Autofill for your organization, see Autofill for IT admins. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. But how that experience looks depends on your hardware'soperating system. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. Any help would be great here also. A: Verified IDs are issued directly from your organization or a website. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Q: What is App Lock, and how can I use it to help to keep me more secure? My phone have been stolen, I had work account logged in there. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. This type of account is frequently called a "broker" account. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This timer is the countdown to the verification code changing to the next code. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. If you have a device that is registered with your organization, you might need an extra step to remove your account. You can browse these log files in the app at any time to see the information being gathered. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Q: Why does Authenticator allow you to approve a request without unlocking the device? Unlike a password, we don't want you to remember this number. A: This is a known issue on iOS 13+. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. 1. If you have feedback for TechNet Subscriber Support, contact If you are still not able to add your account, please reach out to your admin. change it to mobile connection to see if it is working3. A: No. but the amazing thing is they can reach other web-pages like google or Yahoo. Select the headings below to see more information. Hi everyone. Youll need to provide your sign-in username so that your admin can look you up in your organization. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. When the app is closed, I don't get notifications. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. Try change the network to see if the result is different? If you want to be certain that your account is always secure, you should use the Authenticator app. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. SMS. Authenticator app isn't receiving notifications to - Microsoft Learn and ask questions on how to implement MFA. 05:33 AM Microsoft Authenticator app has stopped displaying the approve/deny message. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. From this point onward, only your new phone will provide 2FA codes for you. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Q: How is my location information used and stored? This is not exactly the most elegant authentication solution I have ever seen. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. Designed to make shopping easier. I was able to solve the issue by just disabling iCloud backup inside the app settings and re-enabling it. I suggest you could check as the following after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Q: How can I get my Incident ID aftersending logs to customer support? You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Make sure the device hashardware encryption enabled. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. introducing new interoperability features, Do Not Sell or Share My Personal Information. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Reminds me of the Church lady on SNL! Whenever I try to enter a MS service (e.g. To use Microsoft Authenticator, you need to first enable it on your Android device. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Microsoft Authenticator App does not send approval request or When it says it has sent a notification to approve on the authenticator mobile app, nothing is coming up to approve on my mobile so i am making no progress. Problems started when I upgraded to MS Authenticator. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. Q: I got a new device or restored my device from a backup. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. Please help.Thank you. Q: What if my employee or student has multiple work or school accounts? Here, we suggest to try the following suggestions to see if it is working.1. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. The software giant kicks off public testing for its Phone Link software. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. You don't need Microsoft Account. Just turn on theScreen Capturesetting in Authenticator and restart the app. After that, you should start receiving push notifications from the Authenticator app. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator.