how do i report a downed comcast line?

If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Responsible . Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Thank you for reaching out to the Digital Care Team. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Asking on behalf of my place of business. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Press Enter to send it. Create an account to follow your favorite communities and start taking part in conversations. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. We've had a downed wire touching our building for about two months at this point. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Rod Furlan is a crook and Thief and should be held accountable. Just select Xfinity support and you will be able to speak with the next available specialist. Cookie Notice How does cable internet get to your house? I am an Official Xfinity Employee. Cookie Notice It has been severed months ago and left hanging. Throughout our history, DISH has always put customers first. How do I report this? I am a bot, and this action was performed automatically. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Where on your property are the lines down on and would you consider them a safety hazard as of now? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Sound the horn, roll down your window and call for help. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Call us anytime at. I have called multiple times but I don't have an account so it won't let me through to talk to someone. New comments cannot be posted and votes cannot be cast. Payments are posted to your account after 5:30 p.m. on the day they are received. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. I suspect it's an old wire). Not a word either by phone, email or through the support chat since then. Hello there! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. My thinking, if I were to do this at my house would be that that 1.) Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Press question mark to learn the rest of the keyboard shortcuts. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Our team can help get that line raised. Filing a report of a low hanging cable? - Google Groups Full special report: Alex Murdaugh found guilty in murders of wife and son That person will tell you who the city's contact is in the Comcast governmental affairs office. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Our community is your official source on Reddit for help with Xfinity services. Provide your account info and say, Line is down., Dont have AT&T service? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Type your message in the text area near the bottom of the window. Comcast Xfinity Outage Map Is The Service Down? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Make sure you are signed in with your Xfinity credentials. Downed/hanging electrical wires - who to report to? | Universal Hub We have made changes to keep employees safe so response and call times may be longer than usual. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Your IP: It's infuriating. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums If youve got a free afternoon, you can run the cable yourself and save some money. Then, call PG&E at 1-800-743-5000. Call 911, which will get the FD out to asses the wire (s). Id give them a ring. You have to sign up for gig service and sign a 2 year contract first. STAY AWAY from downed power lines. You can also request a call at a time that fits your schedule. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. What to do if you see a downed power line - Pacific Gas and Electric There appears to be no other way to contact comcast/xfinity. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Comcast Xfinity Outage Map. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! The ground around your car may be energized. How to report a downed wire if I'm not a customer? ASA, ABA, Adherence). The tree and the cable are both on the grass verge next to my property. A recent storm brought down a tree which took down one of the above ground cables by my house. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. For immediate assistance, check out the Xfinity Assistant. For immediate assistance, check out the Xfinity Assistant. I need someone to come out and fix it. Comcast landlines are being used by homes and businesses alike. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Click to reveal Question: Does Comcast Hve To Repair A Cut Cable Line. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. A tree in my back yard has two large branches resting on the phone/TV cables. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Call 9-1-1 immediately to report a fallen power line. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Woman battles Comcast over downed line - WSAZ I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. In order to get started can you please send me a Modmail message with your full name and service address? Some utility companies mark or paint their lines. Do what's best for your business. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Let us know. I do apologize once again for the delay on our end and sincerely appreciate all your patience! You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Select Restart Modem to begin troubleshooting. Jul 2007 - Sep 20169 years 3 months. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I don't have AT&T, or a landline. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Comcast: Cable wires are hanging very low across our - GetHuman That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. For immediate assistance, check out the Xfinity Assistant. Never touch a downed overhead electrical line. Reporting A Downed Dangerous Pole | AT&T Community Forums Click Continue. We can assist you with getting a ticket opened to let our amazing local team know. Comcast does not do tree trimming. How do I get Comcast to come deal with this? There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Whenever there is an outage, your first step is to report it via email or twitter. Thank you! Its important that you dont exit the vehicle unless youre in imminent danger. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report an Outage | PECO - An Exelon Company - PECO Energy Company Press Enter to send it. Downed Power Line. Then it tells me it can help me better if I sign in. Contact Customer Service at (800) 391-3000. Press 0 a lot. How Do I Report a Problem with My Comcast Landline? - GetHuman Emergencies and Safety | Consumers Energy Thank you for reaching out to our forums community, its great we can connect this way! No worries, Our team can definitely help right here! How to stay in touch with Verizon during an emergency You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I am extremely frustrated this issue has not been of the upmost importance to your company. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. If you have questions about your services, we're here to answer them. Like. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Don't worry, we'll never do that as it might cut into our profits for the quarter. I have a downed wire in the middle of the street. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Please contact the moderators of this subreddit if you have any questions or concerns. This website is using a security service to protect itself from online attacks. Downed Wires | Baltimore Gas and Electric Company Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Welcome to the Xfinity community! I called but only received voice mail. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. For more information, please see our I am at a loss. Create an account to follow your favorite communities and start taking part in conversations. Remember: This number is just for unburied ground cables. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Emails sent with an attachment cannot be processed. How do I talk to a real person at Comcast? If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Contact Us - Customer Support | DISH Stay at least 35ft away from any downed wires during cleanup and other activities. Then, call PG&E at 1-800-743-5000. We have made changes to keep employees safe so response and call times may be longer than usual. how do i report a downed comcast line? - tourdefat.com You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Stay at least 10 feet away from the wire and secure the area to keep others away, too. If you have questions about your services, we're here to answer them. When should we expect this to be corrected? There may be a 60 day notice cancellation fee for your service. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Select Start Troubleshooting to begin your modem restart. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Comcast Xfinity problems in the last 24 hours. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. You will need to contact a tree trimming service yourself. up. Then, to let us know why you're calling, say Line is down.. 7 years ago. Xfinity Outages | CableTV.com Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Let us know. 70% of power outages are caused by major weather. This option is available 24 hours a day, 7 days a week. Don't touch anything or anyone in contact with a downed power line. Hello @ryanray.rr81 and thank you! To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast If you smell natural gas or see downed power lines please do NOT use this page. Please help before someone gets hurt. The tubing will start to shrink almost right away. How do I report down a cable line? You can report an issue by going to the Xfinity Status Center. Our community is your official source on Reddit for help with Xfinity services. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity It's not the power line and I don't think it's the regular cable either because there's no service outage. Internet Security with Xfinity - Report Abuse if the line is damaged, to reconnect service they'd probably be running a new line anyways. New comments cannot be posted and votes cannot be cast. Our community is your official source on Reddit for help with Xfinity services. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you receive overhead electric service, your electric system con- sists of the following: 1. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. The channel and its live streaming world news is available . A recent storm brought down a tree which took down one of the above ground cables by my house. I have a downed wire in the middle of the street. See how you can save when you add Comcast Business Mobile or add a new line. First Call 9-1-1. Downed power lines and safety after a storm - CenterPoint Energy Scroll down and select Manage Internet. Occasionally there is a mix up and Comcast forgets to bury the drop. Thanks! Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Comcast Xfinity Outage Report Is The Service Down? I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. We've had a downed wire touching our building for about two months at this point. Click the Check for Issues button. Search accounts based on account number, or chat online. View the Xfinity outage map and find out when an area will be back online. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. That's not what we want to see! How do you fix an exposed wire without electrical tape? Report downed power lines at 713-207-2222. Here is a list of frequently requested telephone numbers: Cable. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Let us know if you find downed or uncovered wires or cables in your area. -ATTU-verseCare. Who Do I Contact About Downed Phone Line In My Backyard? Eastand Royal - Vice President of Customer Experience - LinkedIn Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Press Enter to send it. Report it as a hazard to your local PD, maybe they have a better contact. However, its critical not to cut into a power line, as you know. DO NOT TOUCH downed lines or anything they are touching. Two delivery trucks have had close calls recently. How do I report a downed telephone line? | AT&T Community Forums Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. By selecting Accept all, you consent to our use of Cookies. In the top right corner, you'll see a little chat icon near the bell icon. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you so much Anthony for sending us over those details and the Modmail. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Click the "New message" (pencil and paper) icon, 3. Usually 911 dispatch has unlisted numbers for utilities. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our team can assist with getting those downed wires raised. Type your message in the text area near the bottom of the window 5. God forbid this huge company actually provide a phone number where you could talk to someone. Report or View Outages; Other Contacts; General, Business, Landlord, . Help and Support Topic | Comcast Business Support If two or more of your services are offline, you'll see a banner alerting you at the top of the screen.