during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. Packages are non-transferrable and non-refundable. We operate a comprehensive nautical and engineering cadet program whereby young women and men who are enrolled in maritime colleges are able to spend over a year on our ships supplementing their classroom education with onboard training. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. You can be charged by the minute or by bandwidth, pay for daily or voyage-long packages, or choose from tiered usage packages with prices based on the types of sites and online services (sending emails, streaming shows) passengers use. Plus, a lot of major cruise lines are beginning to offer tiered usage packages that are priced based on the types of sites and online services passengers use. Nieuw Amsterdam Due to customer and security concerns, we have a "no visitor" policy on board our ships, and regret any inconvenience this may cause. To clear your cache on a Mac, select Safari on the menu along the top of the screen and choose Preferences. The information provided on this site was correct at the time of publishing and is subject to change at any time. The rate is $USD16.00 per minute and billing begins at the time specified. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Holland America Line; Cruise Critic Community. The Quench Beverage Package is limited to 15 non-alcoholic drinks daily. Q If I make a change to my booking, will I be charged a fee to reissue the documents? No more waiting for mailed documents. A The email from Holland America Line has the Booking Number in the subject line. These packages work onboard the ship as well as on the private island of Perfect Day at CocoCay. If you want to be able to stream as well as browse the internet, the VOOM Surf and Stream package would be for you at an average of $22.99/day. All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. A: Yes. Holland America Drinks Packages Explained Cruising With Wheels 14K subscribers 23K views 1 year ago Drink packages for cruises can be hard to understand. *IMAGE DEPICTS SOME, BUT NOT ALL OF THE SITES & APPLICATIONS YOU MAY ACCESS Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway. Started June 21, 2021, By Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach If we do not have your information by this deadline, you will be unable to sail. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds. Personal checks are not accepted on board. Cruise ship apps will be even more important once cruising resumes to allow for QR menus, virtual queues, and more contactless options. Oosterdam It is important to keep in mind that tour operators are subject to the laws of their own country with respect to accommodating the needs of guests with disabilities. Seattle, WA 98119. You can also use Royals app without having to pay to connect to their Wi-Fi. Take a class or work out in the Fitness Center or head outdoors to the sport court and pools. In addition to our Designated Person inspections, we maintain an Audit Services Department that conducts its own audits and reviews of our ships. This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard. Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. If your credit card has already been charged for the purchase and your order is canceled, Holland America Line shall immediately issue a credit to your credit card account in the amount of the incorrect price. Your luggage will arrive in your stateroom later in the afternoon, via your cabin steward. Passengers staying in suites pay a $16 per person, per day service charge. We live in a digital age where social media is prevalent in many aspects of our lives. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier. Please check with the shore excursion staff on board for the most accurate and up-to-date information. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under biosecurity control. The policy applies to all Holland America Line voyages. However, in the absence of any of the documentation listed above, U.S. citizens can present a government issued photo ID, along with proof of citizenship (an original or copy of his or her government issued birth certificate, a Consular report of Birth Abroad, or a Certificate of Naturalization). at 8005478493 or 2066267044. However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to transfer from the platform to the tender. Shirts/cover-ups and footwear are always required indoors. If purchased online at least 3 days prior to your cruise departure, you can secure rates as low as $9.99 per day. If your shaver operates on standard 110 AC, by all means bring it (guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay). We remain optimistic that our approach on future sailings will become more flexible. This should be done well in advance of travel at a Customs office near your home. Contact your Travel Advisor or call our support line at 1-800-628-4771. The Unlimited package costs $199 for a 6-9 day voyage and $299 for a 10-14 day voyage. ESTA eligible guests will need to print and carry their ESTA application response as it will need to be presented at the pier along with your passport. On sailings that require other vaccinations, such as Yellow Fever or Malaria, it is important to obtain your vaccinations in time for them to take effect (6-8 weeks) prior to sailing. If you do not currently have a Holland America Line account, please click Register above. No-host mini-bars can be found in every stateroom onboard Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. 4 Club Orange private dining venue is open for breakfast and dinner on Koningsdam, Nieuw Statendam and Rotterdam. High-speed terminals are scattered around the library and handily adjacent to a coffee bar. Two nights specialty dining: ships with Tamarind receive one night at Pinnacle Grill and one night at Tamarind. All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs. The internet service is available fleetwide with the exception of Galapagos-based expedition ships. Is it good enough to stream netflix? The wifi account/fee is for one devise at a time. The plan includes rigorous cleaning protocols and changes in operating practices depending on any onboard illnesses. Q What does the email notification from Holland America Line look like? Participants may order only one drink at a time and must be of the legal drinking agefor the respective itinerary. As you would suspect, the social plan allows for checking social media apps, while the surf plan allows for checking your email and browsing the web. You will claim your luggage when you arrive at your final airport destination. The bed can be converted upon request to 2 twins if full compliance is not needed. The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Guests who are not citizens of the United States, Canada, the United Kingdom, Australia or New Zealand, may require a Temporary Resident Visa (TRV) to visit or transit Canada. Update: Celebrity Cruises announced that beginning November 17, 2020, basic Surf internet will be included in the standard cruise fare. Will I receive paper documents? Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. Travelers who have not obtained ESTA approval should expect to be denied boarding on any air carrier bound for the U.S. Q Why is a notification sent to each guest booked? A: Jeans without holes, tears or embroidery are welcome on most evenings in all restaurants, but on Dressy nights jeans are only allowed in casual dining restaurants. Other charges may be directly assessed by airlines or airports and are the responsibility of the guest. Keep these items close at hand in your purse or jacket pocket. If you have printed your Express Docs prior to the stateroom assignment, you may wish to check back prior to departure to see if a stateroom has been assigned. If the booking is paid in full and within 45 days of travel, you may go to www.hollandamerica.com and select the links for Online Check-in. Radar to precisely locate other vessels along our path. If you receive a busy signal or message, please hang up quickly and try your call again. Enjoy therapeutic water treatments as you steam in a thermal suite or bathe in herbs, all the while cruising to exotic destinations and enjoying the indulgences that are a signature feature of luxurious Holland America Line cruises. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Read the news, check your email and keep up with favorite sports apps* and sites. Why you're seeing more all-inclusive fares for Holland America cruises . Menu items from the daily menu are also available in half portions upon request. Fares are in US dollars. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. Prices can vary from $8 per day for social media packages up to $34.99 per day for unlimited premium WiFi packages. ). Welcome Aboard! You have the option to choose what day of the month you would like your credit card to be charged. (Additional perks can be added at extra cost.) For information regarding bringing your own alcohol, please refer to the 'Can I Bring Alcoholic Beverages Onboard?' You will be able to leave a comment after signing in, By Fully Accessible You must be able to care for yourself, including dressing, eating and attending the ship's safety drills. Your flight selections will be confirmed immediately.