When you sign up for autopay, you may receive a reduction in your student loan interest rate. . You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. Please consult with your investment advisors before making any financial or investment decisions. Unpaid tuition and fees: 888-454-6100. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Refinance your student loans with SoFi today. As a borrower, you do not choose whether Heartland ECSI will be your servicer or not. Your ECSI billing statements will contain a Heartland Key. Customer Support - Heartland Heres Who Gets It, The New Income-Driven Repayment Plan: How It Works. Email, If a complaint doesnt help, you can contact the. 27 febrero, 2023 . The collected loans include the following -. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. ECSI has maintained a government contract to service Perkins loans since 2013. To get enrolled in this payment plan and make a payment, you need to visit the Heartland ECSI payment plan page and sign in to get all the instructions in order to complete the application. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. You have come to the right place. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. After you receive your Heartland Key from ECSI, you will need to register on the ECSI website to access your account information and take advantage of expanded payment options and electronic statements. This key is unique for each student to keep things secure. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . For web or related issues, you can email webmaster@ecsi.net. Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. For our online programs, we've frozen tuition at its 2013 rate. 3. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. 2. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. Here is a list of our partners and here's how we make money. You can also file a complaint against ECSI with: You should maintain written communication between you and ECSI. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Our moderators read all reviews to verify quality and helpfulness. Interest can continue to build on your balance during deferment or forbearance periods. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. in 10 seconds. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. The action you just performed triggered the security solution. Click on "Account Tools". Biden Cancels $10K in Student Debt. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. Email them (800) 437-6931. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. If ECSI is your student loan servicer, heres how it can help you. Once connected, you will be redirected to your account. You can also print copies of your billing statements through your ECSI account online. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. When does the change in student loan servicers take effect? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. E.C.S.I. | Better Business Bureau Profile To ensure that you are not penalized as a result of this transition, all credit bureau reporting will be suspended for the months of August, September and October 2017. Disclaimer: Our team strives to provide information that is accurate, complete and timely, but we make no Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Your Heartland Key is a unique code giving you complete access to your loan account information. The company normally works with colleges and universities. NerdWallet strives to keep its information accurate and up to date. The name of the company sending you a federal loan bill every month is your servicer. 2.What happens if I miss a monthly payment for a payment plan? Copyright 2023 Mentor. Student Loans, Student Loan ECSI also services a few other types of. There are different criteria that determine if you need to sign a truth in lending disclosure such as payment plans over 12 months. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. Loans managed by ECSI are not eligible for the White Houses, . so you can know the right questions to ask. Heartland ECSI Customer Service phone number is 1-855-250-3230; their hours of operation are 8:00am to 8:00pm (Eastern Time) How to Set Up Direct Deposit with Heartland ESCI to Receive Your Refund What you will need: Heartland Key sent to your Texas A&M University email account. What Is an ECSI Refund and How to Request It - DoNotPay No essay requirement. MORE: How to get forgiveness for your Perkins loans. You will be required to enter your personal information such as your name and date of birth. In fact, most of our degree-seeking students receive some form of financial assistance. The key point to know is that ECSI does not offer student loans. For example, on a $120.00 payment, the late fee charged is $12.00. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. No. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Job Description Summary Customer Service Representative / Call Center - We offer great pay and a great work environment!! I received several different student loans while I attended UC San Diego. For Federal Perkins Loans, the fee assessment remains at ten percent (10%) of the late installment amount. Enroll in autopay. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. representative. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. All financial products, shopping products and services are presented without warranty. Am I stuck with ECSI until my loans are paid off? ECSI tracks and collects your payments. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like The Institute of Student Loan Advisors, which provides free dispute resolution. Please leave your information to get the best suggested colleges and free counseling. We found that other software systems require you to assign it to a single person. Sign-in or register to manage all of your accounts with ECSI. Read more. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. , which provides free dispute resolution. Their services prevent the payment of largeamounts in the long run and help save money. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Your account may also be sent to a collection agency. Biden Cancels $10K in Student Debt. Even if interest rates change, your interest rate or monthly payment will not. All Rights Reserved. The advantage of refinancing is that you can choose the lender and servicer and the advantage of cashback bonuses are readily available. Heartland ECSI Student Loans Servicer Review. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. When will ECSI be able to provide student loan account information and assistance to me? By doing this you might get a lower interest rate and better terms on saving of your thousands in interest. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Here is a list of our partners and here's how we make money. This change will impact only the campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. Process monthly payments and extra payments. Under Heartland ECSI, the student loans are not set at a 5% interest rate. GO >> Make a Guest Payment Want to make a payment on an account without signing in? Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. In this guide, we will discuss: Splash Financial Student Loan Refinancing Review, Laurel Road Student Loan Refinancing Review, Checking Your Rate Doesn't Affect Your Credit Score, Disclosures: SoFi | Earnest | NaviRefi | ELFI | Splash Financial | Citizens | Laurel Road | LendKey | ISL. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. You can check if there are student loans that are set exactly at 5% or below. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Scholarships, Explore Best Student To begin a live chat with a customer service advocate, please click on the box in the bottom right corner of your screen. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. Corporate Office: 412.788.3900. Payment Options - Student Loans | University of the Pacific Visit Website. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Loans, Private Many or all of the products featured here are from our partners who compensate us. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Payments in Person If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. Tuition payment plans: 866-927-1438. Default Resolution Group services only federal student loans in default. The working hours are Monday-Friday, 7.30 am-8.00 pm. Lead Writer | Student loan repayment, college alternatives. The Education Department can transfer student loans from one servicer to another. If I need to submit a Cancellation Request Form at this time, what do I do? All rights reserved. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Heartland ECSI also acts as a customer service agent for the borrower. ECSI Customer Service: What It Can Do and How to Contact Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Heartland ECSI. It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Pre-qualified offers are not binding. You can make additional payments over the phone or via online chat. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. This information may be different than what you see when you visit a financial institution, service provider or specific products site. See your spending breakdown to show your top spending trends and where you can cut back. Its most important to know your student loan repayment options so you can know the right questions to ask. The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. We believe everyone should be able to make financial decisions with confidence. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Shes written two books about the Pacific Northwest. Your billing statement will contain your Heartland Key; a unique code giving you complete access to your loan account information. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. Ticket Visibility Improves for Heartland ESCI's Customer Service Register for online access to your account. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Get suggested colleges and free counseling. Process monthly payments and extra payments. is a servicer for borrowers with federal Perkins loans. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. Enroll in autopay. When you register on the ECSI website, you will create user ID and password. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner.