Ticketek will only mail tickets to the residential address of the credit/debit card holder. How do I request a refund if I have purchased Refundable tickets? What if I enter my Voucher ID incorrectly online? If you have an issue with tickets purchased through an unofficial agency please return to the point . Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Restricted view refers to seats that have restricted viewing of the stage or event. Ticketek Gift Vouchers look just like a regular Ticketek ticket. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. How long are my friends seats placed on hold? If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Why does the app ask to use your current location the first time it's opened? Tap the trash can at the top right of the event pass to shred the event pass. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. For security purposes, you must still enter your password when purchasing or updating your account details. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. The MCG does apply an additional transaction fee. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. Don't worry though, until you finalise your purchase the value will remain on your voucher. Accept the Ts&Cs and "Submit" 9. Methods of collection and/or delivery will be available when choosing your collection/delivery details. 13+ - Adult Ticket. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Find out more about. My AFL Membership card has not yet arrived, what should I do? Sell tickets directly from your Ticketek Account. Your confirmation email will include all of your delivery details, plus your customer information. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. How do I find my tickets once they are in Passbook? You can log in with your email address and password to access member only content. Refundable tickets are an add on option available for customers to purchase during the purchase of their event tickets. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. The Payment Form will display detailed information on your ticket purchase. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. How do I access Accessible seating tickets? What are the reasons I can request a refund if I have purchased Refundable tickets? If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Can I request a refund if I accidentally selected the Refundable tickets option? Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. Invitee B purchases the two seats they were assigned at step (b). Some events have more than one price type. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Group Bookings are available for selected events and are subject to availability. Concession and Children's ticket entitlements vary from event to event. Ensure your contact and personal details are correct. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Going to an event with a social club, company, school, family or friends? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? No, refundable tickets can only be selected during the original purchase. Please refer to Ticketek's. Ticketek routinely mismanages ticket processing which should be simple. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Promoters sometimes request that a number of tickets be held for promotional purposes. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Gift Vouchers can be purchased for specific events when available. Can held seats be purchased through any other channels? On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 You are responsible for knowing the contact details of all attendees in your group. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. Sign In is displayed at the top of the 'My Events' section. Can I request a partial refund on my purchase if I have selected Refundable tickets? The transaction limit is 10 at both Marvel Stadium and the MCG. My tickets have not arrived after a reasonable amount of time, what do I do? How will I know when my content is personalised? You will need to provide some form of ID so that staff can access your Ticketek account details. Once you have selected your ticket(s), there is a time limit of. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. What are the terms of concession tickets? I ordered a lanyard with my ticket purchase, when will this arrive? However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. How do I check the balance of my Gift Voucher? If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. www.accc.gov.au. You may also wish to consider taking out a relevant insurance policy to . The obstruction varies in different venues. details of the event including: name, date, time and venue. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} In most cases, tickets must be returned to the place where they were purchased. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . An administration fee of $10 will be charged. How do I make a wheelchair or Accessible Seating booking? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. What if a show is cancelled or postponed? Members who renew their membership prior to January 29th will receive their cards in February before the season starts. Are Refundable tickets offered on Gift Voucher sales? Simply open your mobile ticket as usual from the SMS you receive from Ticketek. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. Your region is identified by your IP address. If I received an invite, does Ticketek store my contact details? What does Ticketek do to prevent scalping? Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Will I be required to pay to reserve a seat? Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Please see our tutorials on how to reserve seats in the AFL Reserve here. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Request details from Ticketek when booking your ticket. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. endobj All rights reserved. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Choose the best delivery option that suits you. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. Tickets can be purchased via our website here, or over the phone on 1300 722 515. No. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Please be aware your membership number will never change throughout your years of membership. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. Some pages may contain a virtual tour and a seating map for that venue. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! General Can I request a refund if I change my mind about attending the event? When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? You might find the following websites helpful if you want more information about ticket scalping: At this time Ticketek NZ cannot post tickets overseas. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. n& ^!$xsC1 E(nnK!d* 8p^38 |w _>c*)iS. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. If your session time expires, you will receive a notification and will be required to access the site again. Venue/City Box Office - collect tickets when you arrive in New Zealand. Ticketek's Group Bookingscan help you plan your next excursion. How do I gain entry to the venue using Passbook? I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? When purchasing tickets for a particular event you may be limited to a specified number of tickets. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Tour dates Ticketek is selling for the following venues only. If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Can I change to Refundable tickets after I've bought my tickets? <> All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . They must present the relevant concession documentation at point of purchase and upon entry to the ground. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Write a review Ask a question. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). How do I find out the expiry date of my Ticketek Gift Voucher? The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. We liaise closely with event organisers on matters related to ticket scalping. Can event notifications and location services be turned off from the Ticketek app? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. If you're not signed in already, you'll be asked to sign in (or register) now. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. If there is no connectivity at the venue, can Passbook tickets still be accessed? Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season When tickets are no longer available the event will be displayed as Allocation Exhausted.". General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. If your location is not recognised, National content will be displayed. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. You may be required to submit to a search of your person and/or possessions before entering the event. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. How do I redeem my Ticketek Gift Voucher? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. If you purchased online or through our call centre please contact Customer Service for further assistance. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. I am having trouble logging in and cannot retrieve my password using the forgotten password facility? Yes, it will. "The @Ticketek _AU app has crashed - right before Ed Sheeran. How do I arrange for a new membership card to be sent out? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Can I delete the details of my saved credit or debit card? How many tickets can be delivered by Mobile Ticket delivery? How can I receive my Ticketek Gift Voucher? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Enter the required information in the fields provided. Make sure the backlight on your phone is set nice and bright. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Set up your My Ticketek account, or check the details in your existing account. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale.