Get started with your Free Employer Profile. In the 4 years I was there I hit some sort of bonus each month. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Will definitely be dealing with Staysure in the future for my holiday cover. I applied online. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Many thanks. achieve performance targets across their product portfolio. We also ensure all reviews are published without moderation. It should be made more simple. Just raise a case and leave feedback after. Verification can help ensure real people write reviews about real companies. Free interview details posted anonymously by Staysure interview candidates. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. I was trying to pay for a quote with them kept waiting for over a day to pay. I was able to buy the policy only by starting afresh with a new email address and not creating an account. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. We class a complaint as any expression of dissatisfaction whether written or verbal.. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Most of the time the customers were great and easy to get along with. I dont know what Id have done without them. Thank you for your feedback. Staysure Expat, They were rude, there was no consideration, no bereavement line. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Thank you. Best and worst companies at resolving issues. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} _W.isCheckoutReskin = false; No progression here unless your good friends with the senior management. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. A nice change from the hassled feeling I often feel when dealing with call centres. I contacted you twice. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. Its quick, easy and totally free. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. - Sunday: 10am - 4pm. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Bedford Road, They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. false, He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Warm regards,Ross. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. The team leaders judged me not being in without any understanding. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. Dear Eric,Thank you for your 5 star review. Constantly being told to hang in there because improvement are happening when quite clearly they werent. One rule for one employee and another for another. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. It's quick, easy and totally free. Despicable service from dishonourable people. .mobile-nav .icon-caret svg { (yes - you get penalised financially for helping customers). My dads body was left in the hotel room for over 24 hours. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. A company who has to bang on about diversity isnt a diverse company. .fancybox-title {} Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Full-time, Part-time . Monday to Friday: 8:30am 8pm Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. If you need to cancel your policy please click here. Thank you for your feedback and sorry to read your comments. } .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Companies can ask for reviews via automatic invitations. A free inside look at company reviews and salaries posted anonymously by employees. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. Also, for some of our insurers we may receive a profit share payment if they TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Absolute despicable bunch of cowboys. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Have a fantastic holiday. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Here are 8 tips for writing great reviews. If you need more help, please visit our FAQ Help Centre. Friday 30 December: 8:30am 8pm, Within the USA and Canada: _W.storeName = null; STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. . Anyone can write a Trustpilot review. Do you agree with Staysure Travel Insurance's 4-star rating? Not everything they do makes sense. Find out how we combat fake reviews. It wasn't great. var STATIC_BASE = '//cdn1.editmysite.com/'; Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Saturday 24 December: 9am 3pm You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Last updated: 16 November 2020 Application. longer working hour, monotony work, short holidays. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. You will receive a written acknowledgement within 5 days of raising your complaint. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. .wsite-button-inner {} Your product is good, and well rated by others, so I gave you 3 stars. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Then like us on Facebook and follow us on Twitter. But I am still waiting for the activation email. It was my aunty and they told me its not compassionate. (But perhaps that was because I wanted to spend money!). We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. n 71 Edifcio D 2 Dt, Queluz de Baixo To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. Still requesting further information whilst she was on her death bed. You may change your settings at any time or accept the default settings. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We were devastated as grandchildren had been couting the days down. Friendly team with lot of knowledge. Are you a company? We recognise that everyone has ups and downs in their lives and we are always there with support. a:visited, Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Clear All. } We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Dont use this company. Have a fantastic holiday. I was really impressed how EASY and QUICK to claim and get the money back. Also I was told inaccurate information about my first request. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. your insurance policy. Learn more about Resolver Pro and how to claim your business. achieve performance targets across their product portfolio. Interview. a:link, Instead, theyre full of the info you need to get things sorted. Staysure is a trading name of TICORP Limited. Claims We do not process claims for your insurer. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. document.documentElement.initCustomerAccountsModels++ Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Be the first to find this interview helpful, What motivates you? Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. font-family: "Open Sans" !important; We are remunerated by commission for the arrangement, service and renewal of Warm regards,Emma, Very pleasant and helpful staff. Resolver is a totally free service that you can use to complain effectively. I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. You never know if the training team/management are telling you the truth or lying to you. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Also, for some of our insurers we may receive a profit share payment if they Lack of progression I would say but good vibes. The HR Team. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Offer comprehensive training to fullfill the role. } "560799075470977588", staysure customer service review very helpful, advisor explained everything very clearly and patiently. Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Therefore i lost out on the deal. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. (function($) { I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. The calls are non stop , its very busy and mentally exhausting . We use dedicated people and clever technology to safeguard our platform. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. However, if you'd rather complain directly, you can use the above address to contact Staysure. #wsite-title {color:#000 !important;text-transform: uppercase !important;} .wsite-button-small .wsite-button-inner {font-size:13px !important;} .wsite-image div, .wsite-caption {font-size:18px !important;} Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My mum had a fall abroad and broke her neck. . We encourage our colleagues to speak up and stand by our values of being genuine and caring. Saturday: 9am 5:30pm At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Team leader will tell you they will call customer back 3 working days later. If youd prefer to speak to a member of the team on, please call us on: Staysure 7 Nov 2022 - Remote Customer Service Representative . #wsite-content h2.wsite-product-title {} The advisor was very helpful and explained the various options available. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Simple! It goes against our guidelines to offer incentives for reviews. Warm regards,Vicki. They are passionate about supporting new people into the business and we receive great feedback.