I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. Could you check if the Teams client is the newest version? My headset is hooked to my phone at the office. Then randomly they will go back to working. You can check if lowering the headsets volume over softphone causes the distortion to disappear. Does it work sir? To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot Another thing to check is whether it's paired with more than 1 device? 05:53 AM Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! The newest version is 1.4.00.29469 (64-bit). Jul 6, 2018 by This also worked for me but on a Voyager Edge. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. I had the same issue. The headset icon turns red to indicate the device is muted. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. You should check with the devices manufacturer. From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. There isn't any config entry in the settings menu anymore. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. I download/install the software with my windows 10. This is built in to the firmware on the headset itself. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page . Hey, I'm David Merritt. Ham Burger I completely believe this is microsoft messing around, not Plantronics. You can mute and unmute your headset using Plantronics HUB. I don't want to play with all the sensor setting, someone might have better luck. So weird / annoying. From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Well, though this works. And I also did a test in our environment. Learn how to use and troubleshoot problems with the Headset that you use with your computer. Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. after working perfectly for a couple months, i am now inaudible to parties i call. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Also a headset button to mute / unmute a mic started working during Teams meetings. If the answer is Teams meeting, how did you join the meeting? Check Price at Amazon. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. Any ideas? Adam Ratcliff 11. You could be missing a driver. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. no mute/unmute beep but using Webex Audio it does. This is common with your model and the Plantronics Legend. This is your best bet to resolve the issue. No new developlemt with this issue? I also have the same exact issue (In my case, also happen to use Aftershokz). It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. My Voyager 5200 started having problems after I updated firmware several months ago . Now these configuration settings are no longer found in the Plantronics Hub software. NOTE *Menus may vary by device. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! No, it's laptop mic/speaker, 2. BT 600 ( 2 units) Very annoying for an expensive headset. It would simply do nothing. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Ravi Hossur How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? Dont use Isopropyl Alcohol because it contains water. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Before it used to mute the app only. Can you let me know how I check the Teams client version? Jun 14, 2020 by i have to press the mute button up to 30 times before it will mute then seems to work fine after that. I am using following products Thanks for this comment - worked for me too. I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. Did you solved your problem, Thomas? Similar question has been addressed =>Here<=. it's so annoying. @freidakirkland, No one has gotten back to me on any of these problems. Picking it back today, I decided I wanted to know the reason and I found it and a solution. ahmed afridi, Rohit Dhavade I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Apr 7, 2017 by I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Activate Bluetooth on your phone and set it to search for new devices. If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. The darn thing shuts off in middle of conversation OR it says answering phone but never answers the incoming call. I live in Florida and use this at work, and while working out. (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. Will allow me to hear the tone of the keys being pressed. Please log in again. Check Price at Amazon. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Not great. Apr 7, 2017 by https://sciencing.com/denatured-alcohol- same issue here. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. I never said that the solution is to change the devices. Turned off ANC to see if it will make a difference. To mute or unmute your headset, click the headset icon in the System Tray. Please advise. Not on mute, software up to date. I'm out of warranty and they are offering a discount on a replacement. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. So to avoid this issue, I always used the mute function within teams, and then there was no issues. In the System Properties window, click the. 4. Check to see if the issue still persists. Washing it with Isopropyl alcohol worked for me on my Voyager Legend. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. Any help would be appreciated and help me fix them when they go wonkers. I reached out to Aftershokz about this and they are aware of the issue, however, it is out of their hands. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. To mute a call you need to briefly press the mute. All of them is normal. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. No products found. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! While the call is active, mute the call from the device or Lync. Anyone else seeing this issue? rather than my usual double tone alert, in a teams call, I would only get a single tone on both my voyager legend and my 5200, and no action on muting. Cookie Notice Answer a few questions to get help. 1. User experience lays down on the ground here! It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. Yes, I did so but I treat it as workaround. Fix works for the Plantronics 5200 also! I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. Scroll to the settings and turn off the headset sensors and HD voice. Almost no microphone level. My 5200 pairs up with my S7 and my A10e. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. What's in the Dell WH3022 Pro Stereo Headset box? The turn off the headset for about 5 - 10 secs and turn back on. . I have replaced the headset twice from service centre, VLad Koretsky, Loris Valentini The technical storage or access that is used exclusively for anonymous statistical purposes. Quickly toggle the mute function via the controls on the headset. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. Im having the exact same probem. If anyone have this problem is better to send it back and ask for refund. In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). I have the same issue as well. Plantronics 4200 UC, 1- Using iPhone 12 Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. To unmute the device, click Unmute. Once paired the LED lights will stop flashing and you'll hear "pairing successful". Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. How do you disable mute and unmute audio feedback? Then it will disconnect and again become inconsistent for about 30 seconds until re-stabilization. All of a sudden, nobody could hear me. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Did you try covering the two holes next to the call button with tape? Simply download the Plantronics hub (application) on your device. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by Honestly for a headset this expensive, these types of issues are completely unacceptable. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Special Bargains! After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. 6. This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. But then shows that it isnt available not able to connect. I, unfortunately, do not have an Opencomm device. Teams is telling the headset to speak. The technical storage or access that is used exclusively for statistical purposes. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. I had mine set up so that it only "beeped" when I went on mute/unmute. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. I just tried the "tape-fix". The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: Valentina F, sb.fitness79 Go to service centre and get replaced it yet again ??? Maybe it is just a configuration on the device settings? Don't buy Plantronics products, especially the Voyager Edge. Deal. The headset already gives an in-ear mute on, mute off (configurable). @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. Apr 30, 2017 by Looks like I'm not the only one by far!? Your version of softphone may contain its own volume setting controls. I wonder if the fact that my voice is coming out of their computer speakers and feeding back somehow is part of the problem. @hamburger42862. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. Click on Sensors & Presence. Hm, I haven't experienced that through the computer, only via telephone. I'm now very hesitant of buying another Plantronics headset. After installation of the software, it adds a windows notification as well that you need to turn off . I had the problem of people not hearing me after I dropped it. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. View orders and track your shipping status, Create and access a list of your products. Any ideas? Thanks for your advice. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. I try connecting the headset & cell w/no luck. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. I assume the noise canceling is wonky Mar 9, 2017 by Had my service manager try his phone & same problem (but no problem with his non updated headset). That would be the hard way to go., 4. New here? Teams will still be muted. fkirkland I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). 2023 Plantronics, Inc. All rights reserved. Jean-Franois Carrier Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. The desk phone talk button on the base will turn solid red when the headset is muted. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Dave Blankenship. I have the same problem as Jason Craig.. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. @olawaleyussuff. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. I'm determined to help you find the best headset for your unique situation. Craig McKellar I think it might be a great feature, when you attend a call not looking at Teams app. Not sure what headset is best for you? I am just a simple volunteer in the community like everybody else. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. To unmute the device, click Unmute. They also should have an answer for "What is in the box". It is a real problem. Yes & yes, 3. @lorisvalentini. I did the test above (covering the noise cancellation sensor) and my problem went away. A: Answer I called their customer service to ask the same question. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Struggled with same sound cutting out after few seconds as everybody else. never hear a ring or beep when phone rings and voice answer doesnt work. People comment that my voice is faint. The hub will detect both the headset and any bluetooth adapter (e.g. The other alternative they suggested to me was to join the Teams meeting through a browser. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. Your phone, tablet, or computer may not support call control functionality. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Called Plantronics customer service. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing).