Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Hi Lily, Email: shop@lucyinthesky.email - replies within 24 business hours. You can email us at resolution@lucyinthesky.email! Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order Check out what 6,872 people have written so far, and share your own experience. Tip for consumers:Do not buy from this company. Please email us at resolution@lucyinthesky.email. In the case of any expired store credits, we will gladly issue another current one for the same value. They are absolutely, THE VERY BEST!!!! You can also visit this article for more information on getting support! We'll send her your regards! Sorry to hear that you had trouble reaching out to us. Please make sure that the style is in original condition otherwise it may be sent back to you. Absolutely terrible customer service. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. -Kate. This will be automatically applied to your account attached to the email address used for the order. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Contact from abroad. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. where you can enter your landline number to check the service. We're so sorry to hear that you have not received your refund yet. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Article created 4 years ag Thanks for your feedback. Overnight orders shipped Friday will be delivered Monday. A cookie is a small file which asks permission to be placed on your computer's hard drive. This company responds to reviews on average within 5 days. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Do you agree with Lucy in the Sky's 4-star rating? We're so glad that our customer service team was able to assist you. - Kate, Hi Paula! Hi Mike, Thanks for your feedback. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. Our regular return policy applies to all orders made through AfterPay. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. . If you want to make a complaint to the Sky customer service team, they can be reached on . For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Do you agree with Lucy in the Sky's 4-star rating? My daughter has an event Nov. 19. Is Tata Sky service free? We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Thanks for your feedback. Share. I'm convinced company is run out of a basement and lack computer skill to process anything. We do not provide information to these agencies or companies for marketing or commercial purposes. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. If they don't offer refunds, they should have made this much more clear during purchase. I was horrified. Lucy in the sky is a great company from products to customer service I am always satisfied. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. No! I placed an order and was waiting for more than a month. Sharing is caring! Chat is only option and that takes hours to even get a chat representative. How often does the website restock? Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. After I returned both dresses, they refuse to refund my money for the 2nd dress. Beyond disappointed. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I HAVE MY TRACKING NUMBER. A store credit is automatically applied to an account attached to the email used for an order. BEWARE. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are no fees if you pay on time. We therefore have no responsibility or liability for the content and activities of these linked sites. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. Background and inspiration Not Available. We may from time to time include third party links on our Website. Free FedEx Shipping, over US$75. Thanks for your feedback. They have horrible customer service and cannot call because it's a bogus phone number. Now my daughter has no dress for homecoming and we are scrambling. I'm so frustrated because they don't have a phone number. lucy in the sky. Review. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Phone Email. Lucy has a story. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Ordered a dress for my daughter homecoming and it NEVER came. From time to time, we may restrict access to some parts or all of this Website. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Copyright 2023 Lucy in the Sky inc. All rights reserved. Ordered 4 dresses in August 2022 for several events (totaling over $300). Hi Veena, Thanks for your feedback. Thanks for your feedback. This is the one Sky contact number constantly referred to as being dedicated to customer service. Orders and upgrades. We're so sorry to hear about the order. Business days do not include weekends or public holdiays. We're so sorry to hear about the order. Hi there. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. We cover the cost of all domestic return shipping for all styles. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. The cost of foreign products and services may fluctuate. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. -Kate. KYLA can provide quick and real-time responses to your SKY service concerns. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. The dress we purchased did not fit at all like the photo depicted on the site. Every item was shipped separately and weeks after stating they were stated to arrive. Hi Chris! It goes against our guidelines to offer incentives for reviews. We may contract with other. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. i ordered 2 dresses october 2 and need them for october 11. thanks! Free Shipping Worldwide, over US$50. I HAVE NOT RECEIVED MY ORDER. We are not doing wholesale at this time. This is a generic card error - this means that your bank is rejecting the transaction at this time. 1200 Wall Street, Floor 2 This cost is not covered by us and is charged directly by your local government. Here are 8 tips for writing great reviews. Products used:I ordered a dress that NEVER was shipped. Thanks for your feedback. -Kate. Categories. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Number of comments: 0 Her father has died in Ohio and she needs a place to stay before going off to college in the fall. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. We're so sorry to hear about the order. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. In November 2022, I ordered for dresses from Lucy in the Sky. Please let us know if we can help any further. This policy is effective from 01/01/2016. Our privacy policy, which sets out how we will use your information. Customer service is awful. Find top links about Lucy In The Sky Login along with social links, FAQs, and more. Shipping is free over US$75 and US$6.90 for orders under US$75. Belle R and the team at Lucy in the Sky were great to work with. I have never been able to complete a return that quickly. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Be careful of ordering something for a particular occasion. Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. HELP & SUPPORT. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. You can email us at resolution@lucyinthesky.email! She offered me advanced credit and provided easy instructions to do so. It said delivery between 9/30 and 10/12. She was a total pleasure to work with. What a terrible return policy for a online store. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Glad that our Customer Service was able to help with your returns! We're sorry to hear about your issues with our return policy. Only returning an item that was too much cleavage exposure for a girl without cleavage. If anything else you can email us at resolution@lucyinthesky.email-Kate. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. i live in texas and ordered a dress on sunday earlier this week. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? what is the average shipping time? By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Pepper's Lonely Hearts Club Band. If you order multiple styles with different delivery dates, they may ship separately. This page was last edited on 12 October 2022, at 14:56 (UTC). No further information is required on your end, the return label has all your information. The package was never opened -- and sent back immediately. Its pathetic that they do that to customers. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. -Kate. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! - Kate. Once a order has been shipped this cannot be canceled. -Kate. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. 0800 840 0202. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Hi Elena, Thanks for your feedback. Companies can ask for reviews via automatic invitations. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Products used:None, sizing too inaccurate. There are thousands other options. I threw out all the clothing. The complete opposite of lawyer James, Nathan is carefree and fun. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Your card will be debited immediately upon authorization being received. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. I reached our to the company and got a fast response from them. Good Luck! Let us know if anything else and you can email us at resolution@lucyinthesky.email! See Profile. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. This Privacy Policy Statement only covers our Website and does not cover any other website. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I am telling all my friends how bad the quality is and to never order from them. Thanks for your feedback. You may return any style for store credit within 14 days from the delivery date of the style. Hi Bethany, Not to mention that the slip underneath hardly covers anything. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Finally, the Trust Mamma rating is four stars. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. You can email us at resolution@lucyinthesky.email! Please emails us at resolution@lucyinthesky.email so that we can better assist you. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). -Kate. All such rights are reserved by www.lucyinthesky.com and its licensors. I have twice ordered from this website (years apart) and both times my items were not sent out. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Do not buy from them. They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, We're so sorry about the delayed style. The email is a series of jokes about the customer service of a fictional company Lucy in the Sky. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Sky Support Email. Verification can help ensure real people write reviews about real companies. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Don't waste your time or money, just go somewhere else! Sky Phone Number 2. CASANDRA M. was extremely helpful in seconds. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. With no warning either time. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. They do not have number to call. -Kate. -Kate. If i order now when i will receive it? In the case of any change-of-mind or sizing issues, we offer store credit. I DO NOT RECOMMEND THIS COMPANY! We're so glad we were able to help with the return. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Any trade marks/names featured on this Website are owned by the respective trade mark owners. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. -Kate. This isn't a real company. Please let us know if we can help any further. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Please email us at resolution@lucyinthesky.email if anything else. I've lost $120 to Lucy In the Sky and received nothing. Registered: 04-01-2009. on 10-08-2013 09:47. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. We have a range of ways to get in touch for new and existing customers. Key Employees of Lucy In The SKY. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Twice now, I have not received an order or refund. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Daughter bought a dress for homecoming from this site. 0818 719 819. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Moving home . We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. We're sorry to hear about the order being delayed. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). The first time it was cancelled altogether. If I do not get a refund, I will be disputing the charge on my credit card! So glad we were able to help! We're so sorry to hear issues with your order. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. If it was possible to give negative stars I absolutely would. I was never updated or contacted. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. If we are unable to contact you we will treat the order as cancelled. They have such cute styles, but the clothing quality is so bad. I don't care how good are their dresses and I don't even want to know. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). We're sorry to hear about your disappointment with our return policy. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. How would you even know if something would fit or if you'd like the quality? They have a wide variety of clothes and accessories for men, women, and children. Depending at which stage your order is at, we may be able to adjust it accordingly. 2. Please reach out to us for the advanced credit prior to making a new order! Save. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. We're so glad you were able to utilize our 24/7 chat! After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). You can choose to accept or decline cookies. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Needed it for Feb 25th. Ordered my daughter a winter formal dress. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Hi Jay, Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.