Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Ive fixed it. Smart Plugs and Your Home: Is Radiation a Silent Threat? This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Does your eye start adapting? Philips Hue Sync - Apps on Google Play I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Description. They work greatmost of the time. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Delete this folder. Just a case of waiting for some offers with Black Friday looming. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Or experience the music that you are listening to transports you to a different universe? ADD UP TO 10 LIGHTS. Who knows? Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Download the Hue Sync mobile app from the App Store or Google Play Store. Hue Play HDMI Sync box | Page 14 | AVForums To solve the problem, consider removing and reinstalling the same version again. With Philips Hues new devices, all is possible. Philips Hue Sync - Apps on Google Play We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Really, I'm the first to have these issues? Seems like after the last box update nothing is working it's been a while now. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Going to this page you will see the Hue Sync boxes that are available. This wont harm your app or connected devices. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. JavaScript is disabled. It requires an HDMI input and Smart TVs dont output the video signal. Thanks! Sync your on-screen TV content. 1 Home Entertainment Tech Resource. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . Philips Hue on Twitter However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. All postings and use of the content on this site are subject to the. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Press and hold the option key to reveal a Library folder. All rights reserved. jdo_apple. I get no signal issues regularly since the latest update, and I have constant signal cutouts. The Sync Box supports HDMI. User profile for user: HDMI1 on the TV for the sync box and Monitor 2 on the Denon. However, it just supports 60Hz inputs currently. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Aug 25, 2020 7:50 PM in response to jdo_apple. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Hello, I am James Beetie and I am a bit of a self-confessed nerd! This is the first app youll need. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Make sure Bluetooth is enabled on your mobile device. Everything that happens on scenario 1 happens here. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Your email address will not be published. This site contains user submitted content, comments and opinions and is for informational purposes My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US A forum where Apple customers help each other with their products. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. You can try these methods to see if they work. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Sometimes goes off unexpectedly then has to be synced again. New owner. Hue Sync app shows no signal detected : r/Hue - reddit If you have not created one, you can do so in the Hue app. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. I press Sync and it starts working but still says no signal detected. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Ie. 6. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. You must want to solve this problem to enjoy it. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Philips Hue on Twitter Go hands-free with voice This software allows the lighting system to react to the media youre playing on your computer or phone. Swipe to the left on where it says "Home" and tap "Remove". By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. What is the problem? Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Hue Bridge required, not included. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. Setting the input device (Roku) to 1080p resolution makes the system work. APs are often best used for devices that dont need a 100% steady internet connection. So you should consider a couple of things like your WiFi connection. Why cant we view Dolby Vision content when using the Denon receiver? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Everything that happens on scenario 1 happens here. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. You also need to install the new Sync app on your PC or Mac. I am using it daily here and like it a lot. So, it would seem I'm the only one having this issue. Of course, many people still like it very much. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. We and our partners use cookies to Store and/or access information on a device. Wait 30 seconds. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Can we ask, have you tried any other configurations? They recommended I change the cable between the Sync Box and my TV. You do not have to change the optical cable. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. No, * Image on the television? Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. For example, HDMI 1 could be the name of your gaming console. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Mine especially has issues with Dolby Vision. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Does Ring Now Offer 24/7 Recordings? Lets hop in! Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. You can install this app on your device. Do Smart Plugs Catch Fire? Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 5. It may be that the users are not familiar with how to use it, or some hardware and software problems. The No. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? How to Get Dolby Atmos to Pass Through Hue Sync to All this fix does is force the Philips Hue app to repopulate its own data files. So it's the sync box that's got the problem, not the wifi. Press and hold the power button on the Hue sync box. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! For that reason, you should always make sure that the WiFi signal reaching the system is strong. Scroll down and tap on "HomeKit". What is different about the Apple product that it doesnt work? Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. I don't seem to have Dolby Atmos though in Netflix? It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Save my name, email, and website in this browser for the next time I comment. How to set up Philips Hue Play HDMI Sync Box - YouTube Just looked at the Gradient and i'm sold on that. Related Reading: Is Philips Hue Z-Wave or Zigbee? Connect it to your TV and HDMI-connected devices to. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. This app allows you to do a lot of fun things, it is for both Mac and PC users. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). An example of data being processed may be a unique identifier stored in a cookie. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). And the Hue Sync App allows your PC/Mac to control and sync your hue product. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Some users reported that the app would lose connectivity as often as once every hour. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. All Rights Reserved. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. There seems to be an issue of integration with apple TV or a problem on device. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Now you can try to downgrade back to the previous version. Read more. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. 2- Connecting directly to TV without using Hue Sync Box. Ver ms detalles. You also can turn off the 5ghz network to see if it works. My Smart Plug Keeps Turning On (or Off) By Itself! Hue Play HDMI Sync Box - HomeSeer Message Board UPDATE: I was able to fix this issue thanks to @tweethue! The Most Common Philips Hue Problems, and How to Fix Them On your PC, search for %appdata% in the taskbar. No response from them. I think almost everyone will like to watch movies, listen to music and play games. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Navigate to the HueSync folder (Roaming or Local). For example, if there is any metal in your home that can cause issuers with your Wi-Fi. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Open the new finder window, then click Go. They release a new version constantly, you can see. Philips Hue's new TV gadget matches colored lights to whatever you Im Tristan Perry, the guy behind Smart Home Point. This guide will tell you why your Hue Sync has connection errors. I dont have either of those options visible in my Apple TV settings when Im told that I should.