Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Absolutely fuming with this company. 2023 Trustpilot, Inc. All rights reserved. Heres how it works. Thanks,Rebekah. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Shocking service avoid disappointment. Rolling eyes, rude attitude. I can't even point the blame at one member of staff because they were all terrible. One very disappointed son this Xmas! Unable to get in touch with anyone from customer service to resolve issue. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! My son lost out on his Christmas presents as a result. Find out how we combat fake reviews. Bought a pair of Boss trainers at the end of November 2022. Great sale and super quick on delivery. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Next time it will be JD SPORTS for my next purchase. It's great to hear you are happy with the coat and that the delivery was so quick. Since Footasylum doesn't have a customer service number I had to text them. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Hey MattThanks for taking the time to leave us a review. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. For full terms and conditions see here. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Get your sneaker fix anytime, anywhere with the Footasylum app. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. 124.99. Ordered coats for 2 of my sons in the sale. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. That is great news that they arrived a day early!We hope to see you again very soon. If you miss this window, youll have to go through the returns process. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. In November 2022 I placed an order with FootAsylum and it never came. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Price was unbelievable for what I got! Leave this blank if you'd like to publish your review anonymously. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Price was unbelievable for what I got! Search for local Shoe Shops near you and submit reviews. 60%. 2023 Trustpilot A/S. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. To contact the Footasylum customer service team, start a live chat on the website. All rights reserved. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Footasylum has collected 369 reviews with an average score of 1.86. . Will definitely be ordering from them again. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Which are the instant chat and the WhatsApp!! . Nike Retro Fleece Jogger 4083633700 Mens Sportswear. Up to 50% . The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. * One or more of these files was not uploaded due to an invalid file type. AVOID THIS COMPANY!!!! T3 is part of Future US Inc, an international media group and leading digital publisher. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. Email and text communication was prompt and efficient. Got them cheaper than any other website. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. All rights reserved. We hope to see you shopping with us very soon. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! I have sent them back the undamaged trainers in a damaged box as I received them. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Delivery to Australia was super cheap and very very fast! Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Tried to send Crocs back as they didnt fit my daughter. All in all, satisfied with my purchase and dealings with this shop. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Wow! Absolutely fuming with this company. New customers only. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. I have worked in retail for over 15 years. - Fred, posted 2 months ago Wow! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. 2. It's your job. Return an item in Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. We often link to other websites, but we can't be responsible for their content. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. They also offer a WhatsApp device but it doesnt work. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Treated myself to some new trainers and jogging bottoms in the sale! I was taught to value customers, no matter what job I was in. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. They have scribbled size 7 on it. Alpyrex. Courier. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. By continuing to use this website, you agree to the use of Cookies. Looks like they have found the nearest spare tatty box to send them out in. Stay ahead of the game with the latest trainers and clothing from Footasylum. 20%. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Verification can help ensure real people write reviews about real companies. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). We hope to see you again very soon. Footasylum. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Was told that neither was possible because I didnt return them in the original shoe box! That is great news that they arrived a day early!We hope to see you again very soon. Great sale and super quick on delivery. We also ensure all reviews are published without moderation. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. We use dedicated people and clever technology to safeguard our platform. Ordered Nike trainers. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Treated myself to some new trainers and jogging bottoms in the sale! Greater than 37%. - KM, posted 1 year ago Popular Christmas FAQ Ordered coats for 2 of my sons in the sale. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Hey Karl!Thanks for taking the time to leave us a review. Within 5 Days. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Take care!Thanks,Rebekah. Once Footasylum has received and inspected your order, a refund will be issued. Anyone can write a Trustpilot review. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Yes. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. It's great to hear you are happy with the coat and that the delivery was so quick. That is great news about the fast delivery.We hope to see you again very soon. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Shoved the card machine into our face. Change of mind returns accepted. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Happy from start to finish! - Kristy Smitten, posted 11 months ago In real life, they are dull, boring and have no character at all. All in all, satisfied with my purchase and dealings with this shop. Average Delivery Time. Full price items only. We spoke to Footasylum's senior leaders . Will definitely be ordering from them again. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Email and text communication was prompt and efficient. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! She got the problem sorted in minutes. Ordered and paid on 10th December my daughter's Xmas present. Tried to send Crocs back as they didnt fit my daughter. Bought a pair of Boss trainers at the end of November 2022. Will not use again. Only response was we would receive a call within 8 hours - that was two days ago!