Apply online instantly. The estimated base pay is $36,558 per year. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) A Customer Service Representative also handles concerns, complaints, or other issues. All Rights Reserved. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. You will be notified during the hiring process which checks are required by the position. Training will begin for this class on Monday, May 1st Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. * High School Diploma or equivalent is required, bachelor's degree a plus We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Only applicants from locations above will be considered. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * Make independent complex decisions within the scope of your authority In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Posting id: 823465203. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. https://www.consumer.ftc.gov/articles/0243-job-scams. $50K-$69K Per Year (Glassdoor est.) * Call Center and Hospitality experience preferred. Get hired today! We strive for Excellence Every Day by collaborating with our clients and colleagues. Our people are our greatest assets at Alight Solutions because People Matter! Quick Apply. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Take the first step today by joining our talent community. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. READ MORE Important information: Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. It's why we're so driven to connect passion with purpose. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Our commitment to Diversity and Inclusion. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We want you to join our company with 25 years of industry experience. Bilingual (English/Spanish) Customer Care Rep - Virtual. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight Solutions * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. You will Our story starts with a simple universal truth: Every business is a people business. Carry out monitoring visits to verify information provided by . READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representative Tasks. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. View Job description, benefits and responsibilities. View Job description, benefits and responsibilities. Alight is committed to a diverse workforce and is an affirmative action employer. Interested in Workday positions? Accurately documenting all conversations and actions taken on each interaction. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Find out if you meet the requirements! In addition to a base salary, this position may be bonus eligible. This position supports Alight s benefits administration and HR BPO platform businesses. 26 Alight Customer Care Representative jobs available on Indeed.com. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Location: San Juan, Puerto Rico. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Find contacts: direct phone number, email address, work experience. Because transformation takes a workforce. These teams are a critical component of Alights health care,retirement and HR-delivery services. Responding promptly to customer inquiries. Must be able to work a flexible schedule based upon high call volume needs. Stay updated on our new opportunitiesJoin our. Customer Service / Guest Services, Part-Time Try to use specific examples from your work or school history that relate to the question asked. We strive for Excellence Every Day by collaborating with our clients and colleagues. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Find out if you meet the requirements! Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". There is no travel required for this position. Ten paid holidays per calendar year (8 fixed and 2 floating). The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Si es as, entonces ReedGroup es para ti! * A demonstrated successful work history in customer service, insurance, or related field. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We strive for Excellence Every Day by collaborating with our clients and colleagues. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative Human Resources. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Get a free, personalized salary estimate based on today's job market. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Must be able to work a flexible schedule based upon high call volume needs. Know Your Worth. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers People can always trust us to say what we mean and depend on us to do what we say. Please note that all salary figures . Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. This is a 6 months project and we offer Full Time Shifts (Rotating). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. You will be notified during the hiring process which checks are required by the position. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. * Create and update employee files in database, as authorized. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Alight Easy 1-Click Apply. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . to demonstrate your interest in the role. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. This is a 6 months project and we offer Full Time Shifts (Rotating). To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Benefits start on your first day of employment, Programs & activities that give back to our. This may include additional research and ongoing casework. 88 followers . Explore careers Media or Investor inquiries? * Able to work independently and to adapt to a rapidly changing environment Scroll down below to view similar jobs . We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Our Promise As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. At Alight, we believe a company's success starts with its people. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Find the best jobs in the US, apply in 1 click and get a job today! This role requires that qualified candidates must reside in one of the following states: Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.