If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. For DOMESTIC travel, airlines are not required to compensate passengers for items they have excluded in their contracts of carriage. Members also have access to The Club CLT and Gameway. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. . A lock ( LockA locked padlock ) or https:// means youve safely connected to the .gov website. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. Opens another site in a new window that may not meet accessibility guidelines. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. When I get to CLT on the way to TC, do I need to pick up my baggage and re-check it? Take I-77 N and use the right 2 lanes to take exit 1A-B for I-485 towards Pineville/Huntersville. La Quinta Inn Charlotte Airport, North Carolina NC. Gates A1 to A8, and A10 to A13 are closest to the main terminal and gates A21 to A25 and A28 to A29 are further north of the airport accessible via a connector with moving walkways. Assistance can be requested by calling 704-359-4038. 3. Review and complete the online claim form, as instructed below. HMS Host handles the stores and restaurants in the Charlotte airport. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. Learn more about the process for delayed and damaged bags. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Phone Number. Does CLT provide shuttle rides between gates/terminals? 1200 New Jersey Avenue, SE 1,500. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. If you wish to park your vehicle and escort a . You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. Yes, if you are not being permitted to check-in online then it seems you will need to finalize your check-in at the airport. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. We are here to support you with your inquiries 24/7. Destinations Served: 179 nonstop destinations globally Send us an email with your feedback and questions. FRALH12345). $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. Locations include Concourses B, C & D, Baggage Claim Area; along upper level ticketing counter curbside & the Hourly Parking Deck. Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Found this useful? There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. If you have not yet reported your delayed baggage online, please report it via the following link. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Airlines have tracking systems in place to try to identify the bags location. You will find a summary of the topics for the most frequently asked questions here. All designated smoking areas have been improved with enhanced air circulation. Contact Reservations Back to top If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. Click here to see a list of advertisers that we work with. Frequently asked questions Delayed baggage Note: If you are not sure if your device is an assistive device, contact your airlines disability or special assistance desk. Number of Bags Received * Required. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Its best that you check with your airline whether this is available. FRALH12345), and also change your details. Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. If your checked baggage cannot be found, there is helpful information for you here. Delayed or damaged baggage Back to top Ans: Contact American Airlines via phone or at their lost baggage counter. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. You may file a claim if you are injured or your property is lost or damaged during the screening process. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. If you have reported your damaged baggage within the legally stipulated period, you can claim settlement of damages under the Montreal Convention. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. The maximum amount reimbursable for your replacement purchases or the complete loss of your baggage is ca. Currently, there may be delays with delivery; however, we will make every effort to ensure a speedy processing and ask for your understanding. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. The Information Counter (tel. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. For example, an airline cannot have a policy that they will reimburse a passenger up to only $50 for each day that a passengers bag is delayed. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. You will not be contacted if the item was not turned in. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Federal government websites often end in .gov or .mil. For all comments about this website, please click here to contact us. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). Safe travels! CLT has 5 lounges 2 American Airlines Admirals Clubs, a Centurion Lounge, a Minute Suites, and a USO lounge for active military. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours An official website of the United States government. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Screening at certain airports is performed by private companies and not TSA. Airlines may require receipts or other proof for valuable items that were in the lost bags. All Rights Reserved. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. Follow I-85 N to Little Rock Road in Charlotte. Charlotte, Free Wi-Fi is available at CLT for passengers to use in all public areas. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). Our support team is just a click away! Receive email updates about the latest in Safety, Innovation, and Infrastructure. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. TSA takes the responsibility to fairly adjudicate claims seriously. We really appreciate it! You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. We apologize for the baggage issues you have experienced. Assistance request for disabled passengers when parking: 704-359-4038. list. Baggage service: 614-338-6700. - Alex & Erin. We recommend you arrive to the airport at least 3 hours before your scheduled departure for international flights. Lower level traffic is being rerouted to the upper level." * Hours are subject to change without notice. The rental car facility is located outside the terminal on level 2 of the hourly deck. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). Share sensitive information only on official, secure websites. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. What should a passenger do if his or her bag is missing after taking a flight. To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. It will NOT be published. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. The tricky part about losing an item in an airport is that it can end up with one of several agencies, depending on where you actually lost it, and who found it. Email. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. Weve listed hotels below that are 1.6 to 4 miles from the airport, ordered by distance. Please be assured that we take all necessary measures to remedy the damage. The concourses are all past security and within walking distance of each other, so there is no need to take a train or shuttle bus to get to your gate. Use this tool to help you get between terminals, No destination-specific delays are being reported at. We have Answers. Safe travels! Safe travels! Contact TSA for additional information about filing a claim. What about damage to the wheels, handles, or straps of baggage? While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Be sure to ask your parking attendant for details. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. Airport status is only available for US airports. Directions for submitting a mishandled baggage claim: 1. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 This bonus value is an estimated valuation. See our Advertiser Disclosurefor more details. The current value is always taken into account when determining the amount to be refunded. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. Once your incident report is created, you will need to continue the process by filing a claim. You can report the damage to the Lufthansa baggage tracing counter at the airport. Please enable JavaScript to fully experience this site. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Unfortunately, there is no way around that. at the Lufthansa service counter at the airport. An official website of the United States government Here's how you know. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Passengers may wish to consider purchasing additional insurance for valuable items. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. If assistance is needed, please call 704.359.4038. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. Please retain all the receipts pertaining to your emergency purchases. Interactive CLT Terminal Map. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. How to enable JavaScript. Cant find what you are looking for? Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. You may also call 704-359-5555 for the latest parking information. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. What are airlines responsibilities when your bag is delayed? Award nights start at 43,000 Hilton points per night. All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. I was not able to check in online for the CLT to Bermuda leg of the trip. Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. Note down your reference number and check the status of your baggage regularly. In many cases, claims are denied when an investigation determines that TSA officers did not open a bag for a physical inspection. Is a reservation required or a telephone # to call when landing? If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. Check if your destination has travel restrictions. CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. I am connecting at CLT to travel to Bermuda. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. Charlotte Douglas International Airport Do I go to gate at CLT to check in? Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Travel and health restrictions by destination. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. * Hours are subject to change without notice.